Ruby Fortune is an online casino platform that has been operating since 2003, offering a straightforward, uncomplicated experience. The site is owned and operated by Bayton Ltd., a company licensed under the Malta Gaming Authority. Ruby Fortune’s design focuses on simplicity and user accessibility.
Introduction to Ruby Fortune
Ruby Fortune operates using Microgaming software, meaning its game library and system reliability rely on this provider. The casino offers both a web-based platform and a downloadable client to suit different player preferences. The interface is easy to use, with a clear layout concentrating on core casino games. The site mainly serves European markets and complies with regulatory standards set by Maltese authorities, ensuring it operates under legal guidelines.
Games
Ruby Fortune’s game library contains over 450 titles, focusing on slots, table games, and live dealer options. Well-known slot games such as “Mega Moolah” and “Thunderstruck II” are available, both popular for their established player bases and progressive jackpots. Table games include various versions of blackjack, roulette, and baccarat, all following standard rules. The live casino section offers real-time dealer interaction for games like Live Blackjack and Live Roulette. Ruby Fortune does not provide an extensive selection of niche games but concentrates on reliable and widely played titles.
Payment methods at Ruby Fortune
The casino supports a range of payment options to suit different player needs. Accepted methods for deposits and withdrawals include Visa, MasterCard, Neteller, Skrill, Paysafecard, and bank transfers. Cryptocurrencies are not accepted. Transactions can be made in multiple currencies including EUR, GBP, and CAD, which helps reduce currency conversion fees for users from these regions. Each payment option has specific processing times and limits, which are clearly explained on the site’s banking page.
Deposits
Depositing funds at Ruby Fortune is a straightforward process that begins after account registration and identity verification. The minimum deposit amount generally starts at €10 or an equivalent amount depending on the currency used. Most deposit transactions are processed instantly, except for bank transfers, which may take up to 3 business days to complete. Players can set their own deposit limits within their account settings, providing control over spending and helping promote responsible gaming. Deposit fees are usually not charged, but players should verify this based on the chosen payment method and country of origin.
Withdrawals
Withdrawal requests are subject to verification processes to comply with anti-money laundering regulations. This can extend processing times to between 24 and 72 hours. E-wallet withdrawals such as Neteller and Skrill are usually faster, often completed within 24 hours, while card and bank transfer withdrawals may take between 3 and 7 business days. The minimum withdrawal amount is generally €20. Before the first withdrawal, Ruby Fortune requires players to provide identification documents, including a government-issued ID and proof of address.
Mobile casino
Ruby Fortune provides a mobile-optimised version of its casino accessible via browsers on Android and iOS devices. There is no dedicated mobile app, but the mobile website supports a wide selection of games, including slots and table games. The mobile site retains the desktop version’s basic structure but is adjusted for touch controls and smaller screens. Performance and loading times depend on the player’s internet connection and device specifications, but the platform supports HTML5 games for smoother play on mobile devices.
Safety and Security
The site uses 128-bit SSL encryption to protect player data and financial transactions. Ruby Fortune holds a licence from the Malta Gaming Authority (MGA), which requires strict adherence to standards on player protection and fairness. All games are regularly tested by independent auditors such as eCOGRA to ensure the fairness of random number generators (RNGs). The site also offers responsible gaming tools, including self-exclusion options and deposit limits to help players manage their activity responsibly.
Ruby Fortune Customer support
Customer support is available through live chat, email, and phone during specific hours. The support team operates in multiple languages, including English, German, and French, catering to the mainly European user base. Live chat usually provides the quickest response, while email replies may take up to 24 hours. Phone support is offered for more complex queries or verification help. An FAQ section addresses common topics like account setup, payment processing, and game rules, though it is somewhat limited.
Registration and login
Creating an account at Ruby Fortune involves filling out a form with personal details such as name, address, date of birth, and contact information. Verification is mandatory before any withdrawal can be processed, meeting regulatory requirements. Logging in requires a username and password, with an optional two-factor authentication (2FA) feature for additional security. The process is designed to be simple while meeting Know Your Customer (KYC) standards.
VIP program
Ruby Fortune runs a tiered VIP program that rewards regular players with benefits such as personalised offers, higher withdrawal limits, and dedicated account managers. Progression through VIP levels is based on loyalty points accumulated through gameplay. The program is invitation-only, meaning players are selected according to their activity. While the specific criteria for advancement are not publicly detailed, the VIP scheme typically provides exclusive promotions and faster customer service responses. Members may also receive tailored bonuses and other perks designed to recognise consistent engagement.
FAQs
Can I play Ruby Fortune Casino games on mobile devices?
Yes, Ruby Fortune’s games can be accessed on mobile devices via its mobile-optimised website. Although there is no dedicated mobile app, the mobile site supports a wide range of games using HTML5, which works on both Android and iOS platforms, providing smooth gameplay across most modern smartphones and tablets.
How do I contact Ruby Fortune customer support?
You can reach customer support through live chat, email, or phone. Live chat is the quickest option during operating hours, while email responses generally take up to 24 hours. Phone support is available for more complex issues or verification assistance and operates within specified business hours.
What types of games are available at Ruby Fortune Casino?
The casino offers video slots, table games such as blackjack and roulette, and live dealer games. The game collection is centered around well-known titles, ensuring a variety of classic casino experiences.